Contact Us

Response times and languages

Before you send a message through this form, note that the team reads and replies in English. New Zealand players can expect a reply in the same language, and the team handles correspondence in English only.

Turnaround is handled on a case-by-case basis. Complex queries take longer than simple ones, so allow a reasonable window before following up.

What not to send

Never send financial details, passwords or document scans through this form. The form is not a secure channel for sensitive information, and any such data sent here is at your own risk.

In practice, that means no bank statements, no photo ID, no proof of address, no login credentials, and no card numbers. If a casino asks you to send those through a contact form, treat the request with suspicion and verify the request through an official channel instead.

Gambling support

If you are in difficulty with gambling, this form is not the right place to turn. The editorial team cannot provide counselling, intervention or financial advice, and the casino operator is not the appropriate party to contact for personal support.

Instead, look to independent gambling-support services that operate in New Zealand. Those organisations offer confidential help, self-exclusion guidance and practical tools for setting limits. Their contact details are widely published and are not hosted on this page.

For self-exclusion specifically, contact the casino operator directly through its own responsible-gambling channels, and follow up in writing so you have a record of the request. Keep a copy of any correspondence for your own reference.

Editorial independence

This site operates independently of Players palace. The team does not pass on messages to the casino on your behalf, and any enquiry about your account, a deposit or a withdrawal must go directly to the operator through its own support channels.

What this page can do is field questions about the review content published here. If you have spotted an error in our assessment, or you want to flag something we have missed, that is the appropriate use of this form. Account-related matters belong elsewhere.